Home Internet to connect your computer, phone, and numerous other devices. Gauge your students’ skill level with the initial test.
Broadband Connection: High-speed internet access for residential, business, and enterprise customers. IP Telephony: Reliable internet-based phone services with advanced features. Hosting and Domain: Web hosting solutions and domain registration services. Security Surveillance: Comprehensive security solutions including CCTV and remote monitoring. Smart Home Solutions: Cutting-edge technology to automate and control your home.
You can check service availability by entering your address on our website's service availability page, or contact our customer service team for assistance 01820555656 or 09678250250.
To sign up, visit our Plans & Pricing page, select the package that meets your needs, and follow the steps to complete the sign-up process. Alternatively, you can sign up by contacting our customer service team.
The speed you require depends on your usage. For general browsing and streaming, speeds between 25-50 Mbps are adequate. For online gaming or multiple users, higher speeds such as 100 Mbps or more are recommended. Visit our Speed Guide for detailed information.
Yes, you can upgrade or downgrade your plan anytime. Contact customer service or log in to your account on our website to make changes to your plan.
You can pay your bill online through our secure payment portal, set up automatic payments, or pay by phone: Bkash , Nagad or Rocket. We also accept payments by Bkash Paybill or in-person at one of our service centers.
If you experience an outage, check our Service Status page for updates. If there are no reported outages, try restarting your modem or router. For further assistance, contact our technical support team.
To reset your Wi-Fi password, log in to your router’s admin panel using the instructions provided in your setup guide, or visit our online support center for step-by-step instructions.
Our cancellation policy requires a one-month notice before discontinuing service. If you're under a contract, early termination fees may apply. Please contact customer service for detailed information specific to your plan.
Yes, you can transfer your service to a new location within our service area. Contact customer service to initiate the transfer process.
Depending on the service, you may need specific equipment. Our customer service team will provide you with the necessary equipment information during the sign-up process.
Our Smart Home Solutions include technologies that automate and control various aspects of your home, such as lighting, security, and climate, all accessible remotely via smartphone or tablet.
Our Security Surveillance service includes comprehensive security solutions, such as CCTV installation, remote monitoring, and advanced security features to keep your premises safe.
We send a reminder three days before any scheduled service outage, primarily for billing purposes, so you can ensure your account is up to date. If you're experiencing an unexpected outage, check our Service Status page for updates. If there are no reported outages, try restarting your modem or router. For further assistance, please contact our technical support team.